EXCHANGE & RETURN POLICY
Cazar The Label offers a full refund of the value of your item within 7 days of receiving and accepting the returned item in the same condition in which it was shipped*.
You must comply with the following steps:
- Please click here for our returns centre and follow the on screen instructions
- The item must be returned within 7 days of receiving the item to be eligible for a refund
- All items must be in the original condition in which it was first shipped (including packaging)
- Please note that Cazar The Label will not be responsible for the shipping charges (unless the item is faulty)
- You will be notified by email once the transaction has taken place
Cazar The Label offers exchanges on all items within 14 days of received payment. Please email us at firstname.lastname@example.org stating your full name, order number, the reason for your exchange & the alternate item/s you would prefer. An exchange form will be emailed to you for completion & must be sent in with your item/s. The buyer is responsible for the returned shipping charges, however Cazar The Label will send the exchanged item back to you free of charge.
To be eligible for a full refund or exchange, your item must fit the following criteria:
- Must be in same condition as shipped and as you received the item
- Screen protector on watch dial & original packaging must be in same condition as sold
- Must have proof of purchase (order number & name)
Received a Damaged Item?
In the case of a rare damaged item, please email our team at email@example.com and they will help resolve the issue immediately!
* We recommend returning items through traceable mail, as any returned items that are not received by CAZAR THE LABEL will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
* CAZAR THE LABEL reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.